Legal

Returns Policy

Last updated 23 September 2026

This policy explains when you can ask MOJO VIBES PTY LTD, trading as SOS CAFE & BAR, for a refund, a replacement, or another remedy. It sits alongside your rights under the Australian Consumer Law, which always apply.

Australian Consumer Law

Food, drinks and the service of preparing them come with consumer guarantees. They must be of acceptable quality, match the description on the menu, and be fit for the purpose you made known to us. If a guarantee is not met, you are entitled to a remedy. For a major failure, you can choose a refund or a replacement. For a minor failure, we can choose to fix the problem within a reasonable time, which for a meal usually means replacing the dish or drink, or refunding that item.

Change of mind

Meals and drinks on this site are prepared to order and are perishable. We do not offer refunds for change of mind, or because you no longer want an item, once preparation has started. If you cancel before we have started the order, email or call us and we will refund the payment.

An order that was ready at the time you chose, and that you did not collect, is not a change-of-mind refund unless we were at fault (for example the venue was unexpectedly closed, or the order was wrong).

When to contact us

If something is wrong, contact us as soon as you can, and within 24 hours for food quality, missing items or an incorrect order. Tell us the order number from your confirmation page, what went wrong, and a photo if you have one. It is harder to assess a meal once it has been eaten, but we will still consider a fair remedy.

• Email admin@soscafeandbar.au
• Call 03 9997 5000
• Or speak to a manager at 4 Yarra Street, South Yarra VIC 3141

Approved refunds go back to the PayPal account or card used to pay. PayPal’s processing time is outside our control, and is often a few business days.

Drinks, alcohol and bottomless

A drink that has been opened or poured is not returnable for change of mind. If it is not what you ordered, or it is not of acceptable quality, we will replace it or refund it.

The Bottomless Bundle is a service you use at the table. If we stop service because of responsible service of alcohol, the unused time is not refunded. If we cannot provide the bundle because of a fault on our side, we will refund the bundle or the unused portion, depending on what is fair.

How this relates to the other policies

Payment and ordering rules are in the Terms of Service. How we handle your details when you ask for a refund is in the Privacy Policy.